These Terms govern your use of Launkit’s website, apps, and services that facilitate on‑demand laundry pickup, processing by third‑party vendor partners, and delivery. By accessing or using Launkit, you agree to these Terms. If you do not agree, please do not use the services.

1. Introduction and Acceptance of Terms

Welcome to Launkit, a service provider operating via the website https://launkit.in/ (the "Website"), offering laundry, dry cleaning, and related services (the "Services"). By accessing, browsing, or using the Website and/or Services, you ("Customer," "User," or "You") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"), as well as our Privacy Policy. If you do not agree to these Terms, please do not use the Website or the Services.

Launkit reserves the right to change, modify, add, or remove portions of these Terms at any time, effective immediately upon posting. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.

2. Services Provided

Launkit offers on-demand laundry and dry-cleaning services, including, but not limited to:

• Wash, Dry, and Fold laundry services
• Dry Cleaning services for specified garments
• Ironing/Pressing services
• Pickup and delivery at designated times and locations

3. Customer Obligations

By using the Services, you agree to the following:

• Inspection and Preparation of Items: You are responsible for inspecting all items for pre-existing damage and for emptying all pockets prior to pickup. Launkit is not responsible for any items left in pockets (e.g., cash, keys, jewellery, electronics) or any damage caused to clothing or items by contents left in pockets.
• Contamination/Biohazard: You must not include items soiled with feces, urine, blood, or other biohazards. Launkit reserves the right to refuse or return any such items and may charge an additional fee for handling.
• Labeling and Care Instructions: You must provide clear instructions and ensure all items have care labels. If a care label is missing, you accept the wash/dry/clean process determined by Launkit and agree that Launkit will not be held liable for any damage resulting from that process.

4. Pricing, Orders, and Payment

All prices for Services are listed on the Website or provided to you upon placing an order.

Launkit reserves the right to change pricing at any time by posting new prices on the Website.

5. Delivery Timeline

Once the laundry/dry cleaning is done from our end we'll be delivering then back to your address within 1-3 business days (Delivery timeline may vary depending on service)

This Privacy Policy describes how Launkit (referred to as "Launkit," "We," "Us," or "Our"), which operates the website https://launkit.in/ (the "Website") and provides laundry and dry-cleaning services (the "Services"), collects, uses, processes, and protects your personal information.

By accessing or using our Website and Services, you explicitly consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you do not agree with the practices described in this Policy, please do not use the Website or Services.

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Information"). We collect this information through two primary methods: directly from you and automatically as you use our Website.

A. Information You Voluntarily Provide (Personal Data)

This data is collected when you create an account, place an order, or contact us. It may include:

• Contact Information: Name, email address, mobile phone number, and physical billing/delivery address.
• Account Details: Username and password (encrypted).
• Order and Service Information: Details of the services you request, pickup and delivery time preferences.
• Financial Information (Sensitive Personal Data): When you make a payment, details such as credit/debit card numbers or other payment information may be collected. Note: This information is typically processed by a secure, third-party Payment Gateway; Launkit itself generally does not store your full card details.
• Correspondence: Information contained in communications with us, such as customer service inquiries.

B. Information Collected Automatically (Usage Data)

When you visit our Website, we automatically collect certain information about your device and usage patterns, including:

• Device and Browser Information: IP address, device type, operating system, browser type, and language settings.
• Activity Data (Log Data): Details of your visits to the Website, including the pages you view, the time spent on those pages, and the sequence of pages visited (clickstream data).
• Location Data: General geographical location inferred from your IP address, or precise location if enabled and necessary for our Services (e.g., for pickup logistics).

2. How We Use Your Information

We use your Personal Information to provide our Services and for our legitimate business interests, which include:

• To Provide and Manage Services: To process your laundry/dry cleaning orders, schedule pickup and delivery, and provide customer support.
• To Process Payments: To complete financial transactions for the Services you purchase (via secure payment gateways).
• To Communicate: To send you transaction-related communications, such as order confirmations, status updates, delivery alerts, and responses to your inquiries.
• To Improve Services: To analyze usage data, understand user preferences, and improve the functionality and user experience of our Website and Services.
• Marketing and Promotions: To send you promotional offers, newsletters, and marketing communications about our Services, provided you have opted-in or not opted-out of such communications.
• Security and Legal Compliance: To detect and prevent fraud, protect the security of our Services, enforce our Terms and Conditions, and comply with our legal and regulatory obligations.

2. Disclosure and Sharing of Your Information

We do not sell, rent, or trade your Personal Information to third parties for their independent marketing purposes. We may disclose your information to the following parties:

• Service Providers: Third parties who perform functions on our behalf to help us operate our business, such as delivery partners, payment processors, cloud hosting providers, and IT service providers. These parties are obligated to maintain confidentiality and only use the information for the specific purposes directed by Launkit.
• Legal Compliance and Protection: If required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Launkit, our users, or the public.
• Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Cookies and Tracking Technologies

We use "cookies" and similar tracking technologies (like web beacons and pixels) to track activity on our Website and hold certain information.

Cookies: Small data files stored on your device that help us remember your preferences, analyse web traffic, and provide a personalized experience.

Your Choice: You have the option to accept or refuse cookies. Most web browsers are set to accept cookies by default, but you can usually modify your browser setting to decline cookies if you prefer. However, declining cookies may limit your ability to use certain features of the Website.